The future of customer service

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Uploaded by on May 31, 2011

Customer Thermometer TV gets underway with episode 1 - an interview with futurist, Dr Graeme Codrington, expert in Generation Y.

Mark Copeman asks the questions - how will customer service have to change with Generation Y expecting the world, and expecting it yesterday.

Graeme also explains what Generation Y think to Customer Thermometer - because he's tested it with them.

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