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Managing Difficult Conversations Successfully

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Uploaded by on Apr 5, 2010

Our roles as leaders and managers are filled with opportunities to manage, or avoid, conflict. However,
well-managed conflict can promote change and create opportunities in your firm. Attend this course to
gain confidence in managing conflict in your life and learn how to:
Identify your current conflict management style
Understand the underlying causes of conflict situations
Learn a strategy for handling conflict situations more strategically and with more success!

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