5 Telephone Etiquette Tips - BusinessVoice Marketing Minute

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Uploaded by on Nov 20, 2009

Buy the TelArt Telephone Skills and Etiquette CD for just $39 or learn more about TelArt Instructor-Led training here: http://www.businessvoice.com/telephone-skills-a-etiquette-training.html

Watch this quick video and follow these 5 simple rules to encourage customers to call back and spread positive word-of-mouth about your company.

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  • Good-Could you please get this on a larger scale to housholds with children. They hang up on us when we are trying to verify an appointment for a service their parents seek out. They do not care and have a bad attititude. I have tried to educate them and they hang up on me again when I call back and ask for the name on my screen. They look at their caller id box and the name of who calls and the date and let it dictate to them what to say to us. I feel they are beyond help-dont give a crap.

  • You need to tell this to kids who are home when businesses call to confirm appointments like I do. They hang up on us when we say to the kid tell your mom and dad they have this appointment on this day. There later on will not be the jails to hold these later bratty adults who just do not give a damn. We are not calling because we want to we have to. Are you going to hang up on everyone who calls your house no matter what. What is your aumnt sue had died are you going to hang up on that person?

  • amazing how many people get the name thing wrong and call me by the wrong name...

  • Thanks for the tips.

  • You did a very good job in such a short video. Thank you

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