Proof that Telstra Bigpond is Throttling Youtube Bandwidth in Australia?

Are Telstra (Bigpond), Australia's largest Internet Service Provider deliberately throttling (capping) Youtube bandwidth on all of their plans? (even the best Bigpond Cable Elite plan)

UPDATE: The day after I posted this video Telstra contacted me and finally admitted the problem was systemic across all users and said they would fix, they did a few days later.

Try it yourself:
http://www.youtube.com/my_speed

My speed:
http://www.eevblog.com/images/telstra/MyTelstra.png
Other Telstra customers:
http://www.eevblog.com/images/telstra/Telstra1.png
http://www.eevblog.com/images/telstra/Telstra2.png
http://www.eevblog.com/images/telstra/Telstra3.png
http://www.eevblog.com/images/telstra/Telstra4.png

Other ISP's:
Internode: http://www.eevblog.com/images/telstra/Internode.png
Netspace: http://www.eevblog.com/images/telstra/Netspace.png
Optus: http://www.eevblog.com/images/telstra/Optus.png
TPG: http://www.eevblog.com/images/telstra/TPG.png
Exetel: http://www.eevblog.com/images/telstra/exetel.png
iiNet: http://www.eevblog.com/images/telstra/iinet.png

Category:

Science & Technology

Tags:

• telstra
• bigpong
• cable
• cap
• capping
• throttle
• thotteling
• bandwidth
• youtube
• isp
• internet
• service
• provider
• elite
• plan
• australia

[Vernhicular]

You say they fixed it, what was the problem? This happens here in Florida with Brighthouse

[EEVblog]

@Vernhicular They had the system rigged at Telstra HQ so that all Youtube video requests went via another country instead of being delivered from the Australian based servers as they are supposed to.

[TacticalSkum]

I notice that about 3-5 pm my youtube is painfully slow with bigpond. But at other times it is fine. My youtube average is 5.12 so unfortunately you are wrong. At least now in mid 2011.

[EEVblog]

@TacticalSkum Yes, I'm now "wrong" because Telstra saw my video and FIXED IT several days after posting.

[master1999100]

You are a goat that lives in a pot hole so please stop making vids and TELSTRA is bad is not in my vocabulary so please inform it in a different kind of language

Fail whale man

[EEVblog]

@master1999100 Do you have a point? Telstra thought I was right enough to contact me and acknowledge the problem, and fix it within days of this video. How is that a fail?

[EEVblog]

@mattiev20 More fool you. Telstra contacted me personally the day after this video went public all over the forums. They acknowledged it was a genuine problem and they fixed it within a few days. They even followed up with me to ensure that the problem was fixed.

[Conan13666]

@StuTube40 after a few more phone calls my speeds have picked back up.

Its kind of obvious that they can fix it within seconds of my call... yet if i dont complain its slows down again... 1 call and its back to normal. Still to get consistant speeds i need to reset the router every couple hours.

I have now seen the full vid haha

[StuTube40]

@Conan13666 Man o man I laughed so hard when I read this Conan13666 as the same thing here, the reason I laughed is because if I dident I would cry. EEVblog is a champion I knew what they were doin also, I have viewed this vid before but have a mate here at the moment and wanted him to see this vid that's why I am back. Anyway I am givin telstra the flick the end of the week thus returning my blood pressure back to normal again.

[dawheel111]

I'm with Telstra :( mine isn't throttled is it only by location?

[StuTube40]

At last, someone who knows what they are up to!

[Natstar642]

You have definitely caught Helstra out on this issue & they have egg all over their face. I thank you for bringing this to our attention with proof. Only a fool would think Telstra are in the right & it was their mistake. They knew EXACTLY what they were doing & will do anything to save costs. Shame you don't have a choice to change providers. Keep up the top work.

[Conan13666]

cant actually watch this video because im with telstra too...buffering...buffering

[jackdabomb100]

My uncle has the adsl 2 which gets a speed of 20mbs my cousin can be on xbox live while my uncle would be pc gaming and I can still at the same time of them both using the internet watch a lagging full 1080p youtube video no waiting, itd besomething like faulty cable connection but telstra is certainly not capping youtube. Think, what possible gain would they get from it. I used my uncles as a demo as I have the 100mbs 3.0 cable

[gpzany]

Dave, thanks for the rant... :)

My ISP - Westnet which is a telstra wholesale reseller has had a speed for youtube of 1.5 Mbps for the first 2 weeks of December, and about 2.5 - 3 for the last 2 weeks of December, compared to 5 for the rest of Victoria and Australia!

So it still sucks...

cheers.

[bulby130]

I have unlimited internet and 20 mbps internet. Does youtube video loads like dial up? 

[CasualGam3rsHD]

i cant even watch the video because optus is doing the same thing...