Peter shows how a call center agent uses Cisco Quad to aggregate the contacts, applications, and information he needs to effectively do his job and collaboration/interface with his clients and colleagues. Peter also shows you how social media monitoring leads to a Cisco Quad alert that helps Peter proactively help a customer.
Filmed at Cisco Live just hours before the doors at the World of Solutions opened!
Check out more video coverage of Cisco Live on the Cisco Collaboration Community at www.cisco.com/go/collab/ciscolive
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