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Incident Management, ITIL and bored evangelist waiting to go home

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Uploaded by on Aug 19, 2010

Want to hear more from Robert? Visit http://community.ca.com/blogs/itil/default.aspx. For more information on the CA Service Desk Manager visit http://www.ca.com/us/service-desk.aspx .
What does a bored Service Management and Governance evangelist do when waiting to go home? Blog on Incident Management!

Continuing on the theme of Agile ITIL, Robert discusses how to use Incident Management whilst sharing local views of the Narita airport.

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