CSU: ITIL v3 Incident Management Key Activities

This video introduces the key activities for the process incident management as explained in the ITIL v3 volume Service Operation.
The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University.
The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these.
As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality.
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

Category:

Education

Tags:

• CSU
• ITIL
• V3
• Incident
• Management
• Key
• Activities
• Charles
• Sturt
• University
• IT
• Masters
• Marco
• Cattaneo

[siflora]

Very good explaination..thank u :)

[IsleBeeBach]

@siflora You're welcome :)

[losletos]

Very clear. Thx

[leosibbi]

nice one....