CSU: ITIL v3 Definitive Media Library (DML)

This video introduces the concept of the definitive media library (DML) as explained in the ITIL v3 volume Service Transition.
The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University.
The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these.
As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality.
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

Category:

Education

Tags:

• CSU
• ITIL
• V3
• Definitive
• Media
• Library
• (DML)
• Charles
• Sturt
• University
• IT
• Masters
• Marco
• Cattaneo

[DreamsTornAsunder]

What about hardware? What happened to Definitive Hardware Store?

[IsleBeeBach]

@DreamsTornAsunder You won't believe this, but it's gone! Some idiot decided it was time to change the terminology :-) so we ended up with the DML (instead of DSL) and a place they simply call "hardware spares" (instead of DHS). It's my opinion that they broken something that worked perfectly well. Some ITIL v2 stuff actually makes more sense than ITIL v3 LoL. Ah well, I'm glad I don't own ITIL, but merely teach the stuff ... All the best and thanks for asking - IBB

[zoemoonspell]

Marco has the best ITIL videos available online - this stuff should have been available years ago! Finally someone that actually shares some knowledge in ITSM space - the rest of the course providers either seem to sit on it, charge a fortune and only copy it from others! Way to go IsleBeeBach!