Better business decisions through benchmarking Part 1

Companies are always trying to compare their products and services against their competitors and industry. Our webinar focuses on providing practical, actionable information on the the industry benchmarking process and how participating in a industry benchmarking program can instantly benefit your company.

Webinar Speaker:
Jean Mork Bredeson is the General Manager of SERVICE 800 and has over 20 years of experience helping companies make a difference by applying customer satisfaction. Her experience in establishing and maintaining healthy benchmarking programs has given her a unique perspective on the Benefits of Benchmarking.

Part 1 http://www.youtube.com/watch?v=8eYVr7Un6K8
Part 2 http://www.youtube.com/watch?v=5fMa3xhdat8
Part 3 http://www.youtube.com/watch?v=CdPM3U1LYx0
Part 4 http://www.youtube.com/watch?v=Nl7n3r58e20

Category:

Education

Tags:

• benchmarking
• customer service
• customer loyalty