Abusive Customers: Customer Service Training : Personal Attacks in Retail Sales

too helpful !!!

I've worked for management before who insisted that you take the verbal abuse and profanity. They felt that was "part of your job", incidentally, in N.C., you can also be fired for refusing to take verbal abuse from a customer, with no possible recourse against your employer. The only things you don't have to take are physical assault, and the threat of physical violence.

i'm going to star working at "nco" and this is helping me for the position that i applay thanks...!!