Rubystan TV Repairs, Glassport, PA - Complaint video

They had my Betamax for 9 months. I kept in constant phone contact, but was always given some song and dance routine. I was always told call back, then finally, after 5 months was told, "we'll call you" when the parts arrive. For the next 4 months, I heard NOTHING from them. Since I was going to be in Pittsburgh at the end of July, I thought I'd just stop in. I called first. They told me they couldn't FIND my unit, and the owner told me, "oh, if it's been here that long, we got rid of it". I walk in... IN PERSON... and they're telling me they don't have a clue as to where it is. I glance to the right, and there it is, sitting there, untouched, with some TV monitor sitting on top of the box! They give me that deer in the headlight look, as to say... "OHHH... THERE IT IS". I was told now, that they couldn't get parts for it because of the age of the unit. Wouldn't they have known that 9 months earlier when I dropped the uni off and gave them a $50.00 deposit? They didn't like taking an out-of-state check for the deposit, but hey, they had my unit, right? Well, they took no time in cashing my check, but even though they couldn't perform the repair, THEY'RE KEEPING MY DEPOSIT? Sorry, but that is just not a good business model to follow. Thus, I produced this video to let you all know how this business operates.

Category:

News & Politics

Tags:

• Rubystan
• TV
• Repair
• Glassport
• Pennsylvania
• Betamax
• television
• TheLazyComic
• The
• Lazy
• Comic

[doransignal]

What is wrong with it? i used to fix VCR's in Best buy years ago. If your up in pittsburgh sometime i would take a look at it for you.

[thelazycomic]

Sorry about the delay on getting back to you. Well, first, it's a BetaMax. It actually works, but does so very sluggish, as though it needs a good cleaning and lube, which is what I took it to Rubystan for in the first place. Can you actually fix a Beta deck? They are really different from regular VCR's. Let me know. I'll try to be more quick on my response back.

[doransignal]

@thelazycomic other than the speed they are the same guts wise they have a head that spins. and 2 arms that pull the tape around the head. this could have some buildup on it. if you still would like to get it cleaned let me know i will get the cleaning products together. If you want and have some extra time you can even watch me do it.

Lee

[thelazycomic]

Free time? That's all I have these days. I'll toss you a private message for more details, etc. Thanks Lee.

[pigiron666]

bricks are free

and I bet they have a high deductible

[thelazycomic]

Hell, why bother? At the rate they are burning Glassport down? They keep setting fires to the vacant buildings, and I believe there is one next door. Besides, 406 people, (as of right now), have seen this video. That's 406 people who now know not to go there. That's a lot more money lost than their deductible probably is for a new window.

[thelazycomic]

I got my unit back from them last summer when I did the video. The problem was, they didn't do a damned thing to it, and charged me $50.00 to do nothing. This store used to have way better ethics than this, but I don't think too many people are ethical these days. There are a few here and there, but the turds out-weigh them for sure.

[michaelstokley1970]

hopefully they can get your money or stuff back to you.

[thelazycomic]

Oh, as for Atlanta, this town has more stupid people per square mile than you can imagine. The post office loses mail constantly here, (more than the usual amount), you ask for extra onions on your burger, you get none... yes, people here are stupid, and I for one, am stupid for moving here. I wouldn't trust one fo the repair shops here to fix anything. Period. (Where the hell is General Sherman when you need him) ????

[thelazycomic]

I used to live in the area, and visit a couple of times a year with my Dad. I had used Rubystan TV Repairs in the past and was always happy with the work. I never expected this to happen. I thought they were honest. Guess not. (And actually, I am not Lazy at all... as a kid, my parents always said I was lazy... as most kids are). But trust me, I am far from lazy. Complicated?  Well, it wasn't SUPPOSED to be... but who knew that the shop's ethics had changed?