On Thursday, December 15, 2011, House Small Business Investigations, Oversight and Regulations Subcommittee Chairman Mike Coffman (R-CO) held a subcommittee hearing to examine new Patient Protection and Affordable Care Act's (PPACA) Medical Loss Ratio (MLR) requirement and its effect on job creation. Some have argued that the MLR requirements will ensure that customers receive the most value for their premium dollars. However, insurance agents, many of whom are small business owners and whose customers are often small businesses, believe that the MLR requirements may lead to lower levels of customer service and consolidation in the industry— which will result in job loss.
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