Consumer guarantees - know your rights when you buy goods or services

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Uploaded by on Mar 8, 2011

Do you know what rights you have when something you buy breaks or doesn't work properly? What about when a service doesn't achieve the results you expected?

On 1 January 2011, the Australian Consumer Law (ACL) came into effect. One of the main reforms introduced by the ACL is consumer guarantees. Consumer guarantees are a comprehensive set of rights and obligations in relation to the supply of goods and services to consumers.

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