Six hours late for the appointment, flooded our house when they removed the faulty part, would not return calls, never expressed any remorse or offered to make it right. I finally had to drive to the store to retrieve my part to take it to a reputable company. Do not use Springs Spas or trust Robert Stuart, the owner. The original video was taken down. I had to post a second video at blah because "someone" filed a privacy complaint because I used Robert Stuart's name in the original video, even though it's clearly posted on his website. Wonder why someone would want that video down?