Customer Service Lessons from "Taxi Terry" by Business Speaker Scott McKain

What is Customer Service? http://www.scottmckain.com

A one-of-a-kind cab driver, "Taxi Terry," created an "Ultimate Customer Experience ®" for business leader and #1 bestselling author Scott McKain. Listen as Scott speaks to a national sales audience of a top retailer and shares insights on distinction and customer service.

For more information on Scott -- and how you can bring him to speak to your organization: http://ScottMcKain.com

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  People & Blogs

[Hanse105]

Awesome !

[Sharpy RokOut]

i love taxi terry because he's smart and innovated. plus he's enthusiastic.

[lucy hammond]

Terrific sentiment,presentation,& message! "Taxi Terry" should be the standard we all hold ourselves to in our customer service! Thanks for the great motivation to re-boot myself in all my business interactions! Looking forward to seeing you live one day,Scott! And yes,I'm another Lefsetz Letter groupie! All the best to you & have a "soulful,rockin',blues" good day!

Lucy Hammond ;o)

[Dave Darmour]

Thanks to Bob Lefsetz, today is "Showtime!" ... thanks Scott.

[recycledcitizen]

Bob Lefsetz sent me here too. I work in customer service and this was spot on. Thanks!

[sirlordford]

If this is great, I must be living in a different world. Annoying, and Bob Lefsetz is wrong just as often as he is right.

[concordjunction]

Fabulous. Should be required viewing. Thanks Bob Lefsetz fur turning me on to this.

[david cobb]

Another BL follower here . Loved it !

[JohnLeyva1]

Bob Lefsetz sent me here. Enjoyed the video, great insight.

[DLMinton]

Scot, Bob Lefsetz just put you in his email a minute ago, and that put you on my radar. Spot on. Both the Terry anecdote and the lesson on the value of You Freakin Tube!!