Customer Service Lessons from "Taxi Terry" by Business Speaker Scott McKain
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Uploaded by scottmckain on Aug 11, 2007
A one-of-a-kind cab driver, "Taxi Terry," created an "Ultimate Customer Experience ®" for business leader and #1 bestselling author Scott McKain. Listen as Scott speaks to a national sales audience of a top retailer and shares insights on distinction and customer service.
For more information on Scott -- and how you can bring him to speak to your organization: http://ScottMcKain.com
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Very well!! -Trish.D-
morbidudayashi 2 months ago
What a great clip! Inspiring!
AdriansBoutique 1 year ago
STATS. Because you expect your CSR to provide exceptional service, resolving the customer's issue and on to the next customer in 600 seconds. If not you threaten to fire them because they take too long with one customer. You asked!
DeeeAnnna01 2 years ago
Awesome!! Great advice! Follow it and your business can soar to new heights. Scott McKain is one of the best business minds and speakers in America.
markbowser1 3 years ago
i am an ex-london cabbie & i can think of a few 'taxi terrys',always looking for return journeys to heathrow/gatwick/luton/standstead.lol lol
alanridgley 3 years ago
I've rode with Taxi Terry and heard Scott speak in person. Great speaker. Nuff said. He's no George MaC
bart2street 4 years ago