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Community Management Crib Notes - Conflict Resolution - Part 2/2

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Uploaded on Sep 12, 2011

Part 1: http://www.youtube.com/watch?v=ypLgYJ...

Kicking off a new series of Community Management Crib Notes videos that share various community management topics, we get the ball rolling with the topic of Conflict Resolution. In this video I discuss the different between conflict and disputes, the attributes that can make people engage in conflict, and how we handle conflict situations and drive towards consensus.

Be sure to follow me on Twitter at http://www.twitter.com/jonobacon and check out my blog at http://www.jonobacon.org

Also check out my book The Art of Community at http://www.artofcommunityonline.org and on Twitter at http://www.twitter.com/artofcommunity

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