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Why Soap.com & Diapers.com Are Changing the Rules on Overnight Shipping

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Uploaded on Jun 3, 2010

Soap.com and Diapers.com are changing the way people buy their everyday essentials by giving them the convenience of online shopping, fast free, delivery and above and beyond customer service. Hear EVP of Operations Scott Hilton explain how these companies are changing the rules of e-commerce with their innovative back-end technology.

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All Comments (27)

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  • catalinahirsh

    Ive only had two problems with shipments from them in 2 years and both were taken care of with a call. They sent out a new product and didnt even want the other product back. So easy to deal with.

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  • catalinahirsh

    I LOVE diapers.com and soap.com! Best customer service ever.

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  • Shunmite

    i think this is a good business, the delivery of this soap products. amazing that there machines or robotics system who helps employees to package this soap. advanced technology

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  • brentpieczynski

    The general rule is more high technology will require more highly trained specialist along with highly specialized materials. This technology creates its own technological inertia where compatibility with the older technology will limit the newer technology that can be used. A way does exist to reduce the highly specialized people and highly specialized equipment while staying with up to date technology, do purchase less technology.

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    in reply to Dooks05 (Show the comment)
  • Dooks05

    It's a shame they don't show how you pay them tens of thousands of dollars to get all their equipment installed so you're dependent on them and then they give you horrible support when their hardware and software fail. It takes multiple calls and E-mails to get any kind of response, let alone any kind of resolution of your issues.

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    in playlist Kiva Systems Warehouse Robots
  • wandra brown

    yo i was shocked they deliver the next day i was impressed but a little up set the left it in the hall way where anyone could of stole them

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  • 3PieceSuited

    You guys are winning. Way to go Soap! lls

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  • Lauren P

    30% cash back on diapers for 3 months PLUS 15% off your entire first order at Soap.com AND Diapers.com! Use code: STACK

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  • LayDLuv

    BEST SITE ON THE WEB! I will never visit another retail store again!

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