Processes vs People - Continuous Improvement for Healthcare: KaiNexus Education Video
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Uploaded by kainexusllc on Oct 26, 2011
Mark Graban the Chief Improvement Officer of KaiNexus presents tips and ideas about improvement principles based on Lean and kaizen. Learn more at http://www.kainexus.com
This video discusses looking at opportunities to improve systems and processes rather than blaming individuals for problems that we face in healthcare.
More videos will come in this series, so please subscribe to the KaiNexus YouTube channel.
Mark Graban blogs daily at http://www.leanblog.org and he is the author of the book "Lean Hospitals: improving Quality, Patient Safety, and Employee Engagement" http://www.leanhospitalsbook.com and the upcoming book "Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements" http://www.HCkaizen.com.
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