Customer Service Week - Phil Gerbyshak-Million Dollar Pizza

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Uploaded by on Sep 17, 2007

Tuesday, October 2nd, 2007
The Million Dollar Pizza: How One Bad Customer Experience Can Cost You a Million Dollars or More!
Phil Gerbyshak, Founder, Make It Great! Institute

How many times have you had 1 bad experience with a pizza place, a dry cleaner, or (gasp!) a help desk, never to use their services again. If you're working on a help desk, I promise people have done this to you. Learn how 1 bad experience can cost your support center a million dollars or more in bad press, and what you can do to fix it, in 6 easy steps.

http://www.thinkhdi.com/csweek

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