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Bad Customer Service Call

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Uploaded by on Aug 1, 2007

This example shows how a lack of information and upsell can lead to a poor customer experience, frustration for both customer and call advisor and decrease cross-sell potential

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People & Blogs

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License:

Standard YouTube License

  • likes, 26 dislikes

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Uploader Comments (dmandalia7)

  • instead of making us hold to watch your pahtetic video next time just presume that the customer waited a long time on hold...the only frustration i see from the customer is that she is complaining about being on hold...next time both girls should just flash their tits and we can all go home lmao :p

  • very annoying hey? the video was created as a presentation to the board hence the exaggerated hold to let them go through what customers go through. not sure about the flashing thing going down well at a board meeting...

  • Don't really know what your video is trying to prove. The best way to sell things is to combine sales contacts like this with easy to use websites. You fashion your sales model around the website. You get the potential customer following their interest on the website, and support it as necessary with the helpdesk person.

  • This was something set up as a funny look at some internal issues and has been posted on YouTube to allow friends to view. Therefore the video is not trying to prove anything nor teach anyone else anything its purely up there for our viewing pleasure...

Top Comments

  • Why the hell should anyone please a customer? 99% of them are dumb fucktard's anyways

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All Comments (25)

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  • great video..thank you for sharing!

  • how the heck did i reach here .... huh

  • video does not start again till 4:39 so skip ahead.

  • This is pathetic, do something valuable for the society......

  • This video is bullshit!

  • Dear Mark Hurd, now that you've resigned from HP as CEO, I can't mail this to your office, however, I do want you to know how I and many other customers of HP feel about your customer service, product support, and well.... ... your products. Thank you for giving me the inspiration to finally get my money's worth from your products..

  • lesbos!

  • You still give me a hard one.

  • LoL the flashing idea would work...just try it lmao :p

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