Southwest Airlines' Colleen Barrett on 'Servant Leadership'

Most of the U.S. airline industry is under assault from skyrocketing fuel prices and a sluggish economy, but the message that Southwest Airlines president Colleen Barrett brought to the recent Wharton Leadership Conference was about the importance of treating employees and customers well. Innovative leaders such as Southwest chairman Herb Kelleher and smart management of non-human resources -- especially Southwest's fuel purchasing hedges that have saved the company more than $2 billion -- have certainly helped the airline post profits for 35 consecutive years. But the foundation for all that, she said, has been making the satisfaction of employees and customers the highest priority.

Category:

Education

Tags:

• knowledgeatwharton
• southwest
• airlines
• colleen
• barrett
• wharton
• leadership
• conference

[TonyHujek]

givvvveeee morrrrrrre

[juliacotic]

Great Channel - Thanks for all your help!

[slapcompany]

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[capemay8]

This lady has such a caring and genuine personality. She speaks from the heart and lives that way as well. The reason she is so special is because what she stands for is so rare. She is amazing ---the world needs more like her! CR

[ORUPRANKSTAZ]

One of my professors is an acquaintance (maybe even a friend) of Ms. Barrett's. He can't say enough positive things about her. In fact, I was talking to one of their employees tonight and she was just ecstatic about Colleen (even got to meet her).

THAT is leadership.

[moffin25]

this is awsome... it gave me alot of idees and inspiration!

[muniruddeen]

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