Customer Relationship Management

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Uploaded by on Mar 11, 2009

When you call a city department for help, CRM is the infrastructure behind the answers you receive. CRM allows operators to route your service request and to follow up to see if any action was taken. This also creates a database of problems and solutions, so that changing trends can be addressed.

This video was produced by Tom Loftus for SFGTV. The segment originally aired as part of "City In Focus", the award-winning magazine series produced by SFGTV.

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  • The product ACE Contact Manager is too exciting!! The best aspect of this Contact Manager is that it is a light weight CRM, which can be used in a variety of configurations, networked, in case you, as the manager, wish to collaborate with your sales reps or as a standalone installation, where the software will transform into the best buddy your sales representative can ever have.Try the software for free from goace.com.

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