Starbucks Customer Service

What happened to the customer always being right? Better TV's Brooke Carlson went in search of good customer service.

Category:

Howto & Style

Tags:

• starbucks
• customer
• service
• coffee

[themightythor27]

The customer is not always right.

[bacaboi]

I've worked at 3 different restaurants and I can tell you that the customer is almost ALWAYS wrong. Also when you go to a restaurant and your order is wrong. dont take it out on your waitress/waiter because in my experience it is almost always the cooks fault. Granted everyone makes mistakes, but when the cook would mess up and one of my tables would be dissatisfied; I would receive a horrible tip when I did a good job. So I always tip of the waitress.waiter service and NOT food quality/accuracy

[MrAppelStreet]

The more complicated the Starbucks order the bigger the asshole!!

[VersusVS1980]

last saturday and no, she didnt have a reciept), then your gonna get treated rudely. And deservedly so. We don't get paid to care THAT much.

[VersusVS1980]

I just got off a 8 hr shift at starbucks and let me tell you, this video is bullshit and needs to be deleted. What they aren't showing you is the lousy wages these employees are paid (I get 7.50 per hr), the insane amount of info your expected to know, the stupid shit customers ask for (kids size frapps, skinny mochas...with whip, etc) and yes I know it's my job. But remember if you act like an idiot (had a lady come in yesterday wanting a free drink because no one put syrup in her order....

[97448able]

I give Starbucks credit for raising the quality of fast food coffee. You can now get a decent cup of coffee even at Burgher King. however; McDonald's and Starbucks are just about on par with one another in terms of clientele, atmosphere etc...both suck. I want a good cup of coffee without all the Bullshit. I don't need perfect strangers sliding up on me, getting in my business. I don't need all that canned shit music,,,esp, XMAS "have a holly, jolly Xmas" please. Starbucks is yesterdays news.

[ks610]

@tosheatower Your rightness level is over 90000!

[tosheatower]

I agree with 'themightythor27' the customer is NOT always right, let's be honest as customers we are incredible rude!! And we expect everything for nothing. I for one can't stand it when people are rude to the day to day workers. I'm sorry but when you are making minimum wage you aren't getting paid to care, and that's just a fact. People want better service, make the corporations pay their employee's a decent wage!

[llleloliilolelll]

@bacaboi Seriously.

I especially don't like it when customers yell at the waiters or waitresses for bad food, as if they were the ones who went into the kitchen to cook. I wish customers would have the balls to go into the kitchen and yell at the chef instead of being bullying pansies taking out their anger on irrelevant people.

[TheFlozellify]

Holy product placement, Batman!! Does NBC know Starbucks is using this to advertise.....oh yeah. They do. Anyway, I like the "went in search of good customer service" line. It's cure. It assumes I am as satisfied as a 6 month old who just sucked my momma's tit dry. My bwain need nappy, Mommy. Starbuck good. baaaaahh!!! baaaaahhh!!!

[PenguineFrijoles]

It's not about what the customer says, it's about what they meant to say. "Oh, I'm sorry I wanted that latte to be iced." Even if they didn't say iced when they ordered it, just say "I'm sorry, let me make you the one you wanted."