Mike and Dion talked to me about the new offering Marc Benioff announced today at the Salesforce.com Dreamforce conference in San Francisco. Will organizations adopt this? What are the issues? How will change management and knowledge management come into play? These are the questions we tackled in this 2 part interview.
The biggest advantage of salesforce chatter is the context it integrates with. The power is in "the app will talk to you". You can follow a deal instead of a person. As a user works on the deal, people following the deal will have feeds coming to their attention without doing anything. Users don't have to spend a lot of time on chatter.
ahu888 2 years ago