Opening Remarks: Tony Hsieh pt.1 - SXSWi 2009

At Zappos.com, Tony Hsieh has fostered a culture where extraordinary customer service is the norm. Hear him talk about how good deeds can help you leverage the power of your audience to massively extend your brand.

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  Entertainment

[TALENTStream]

Tony Hsieh is inspirational on customer service. Great ideas and stories. read his book!

[IAMSatisfied]

Which would you rather experience: a company with catchy & expensive advertising that treats you like a commodity or a company that puts that investment into employees that treat you like they want you to be satisfied and have a lifelong relationship with you, and yet don't have any catchy ads?

Thanks Tony & friends for being true to your vision.

[M. Chad Arroyo]

I found Zappos randomly looking for shoes online. I did my traditional internet search to see if the random internet company I was planning on buying from was a sham. I was delighted to find out that they weren't and received my first shipment shortly thereafter. I'm a repeat customer and very impressed with this CEO and what they stand for. I have aspirations to become an entrepreneur and it's great to have these types of role models out there

[jkmann]

He sounds really nervous, haha. Great CEO.

[biankajeg]

brilliant - don't try to just flub everyone off the line - help them -- how terrific is zappos!

[idocki1]

Excellent CEO, excellent company. I wish ALL companies could be as customer focused and outstanding as Zappos! They 'wow' me often! :-)