HMRC angels and Dragons Program. 'MakingChangeWork' coaching

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Uploaded by on Sep 12, 2009

MCW worked with and coached HMRC staff. How to use private sector business models to improve public sector performance, whilst empowering staff and stimulating creativity.

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  • bankslord is right. A load of old shit. It's just something used to help keep the staff quiet.

  • An load of nonsense that has nothing to do with revenue/vat collection. A department where morale has completely collapsed, and a culture of aggressive, micro management and spreadsheets has emerged mostly driven by senior former IR managers.

  • Load of shit.

    Its a glorified chatroom for bored staff to arse about on, its the laughing stock of HMRC. Bunk Bed desks? Give it a rest.

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