The global economic crisis finds Sitel's financial services clients going back to basics when it comes to customer care. In this Sitel Sources video, Don Berryman, Sitel's general manager of the Americas and Carey Box, senior vice president of global account management, discuss the biggest issues for financial services companies right now and how Sitel is helping clients enhance their customer service experience.
From traditional customer care calls to online, mobile and social media, Sitel offers financial services clients a vast array of best practices from around the world.
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