B.S. Kamenear | Chicago Secret Shopper, Chicago Mystery Shopper

Chicago Secret Shopper. www.bskamenear.com B.S. Kamenear & Co. helps Hospitality and Restaurants realize an objective image of their procedures so they can optimize efficiencies and 'wow' their customers.
In the old world, business owners believed that they could run their companies without any help. The owner would make all final decisions and performed detailed inspections.

This was a world when good food and decent service was all you needed to satisfy customers and be successful.

Today, there is more competition and choices. This means a significantly higher standard is expected by customers.

Many business owners still think that great food, great service or an exciting atmosphere will win customer loyalty.

They also think staff training will ensure that employees act according to regulations and brand standards.

The truth is you need to 'wow' your customer with a perfect and engaging experience from start-to-finish every time and this can only be accomplished when everyone, including the owner, is held accountable."

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[freddies252]

You should put your hands in your pockets when you open your mouth. It's really distracting and annoying to watch .