United Breaks Guitars

You saw the video now GET THE BOOK: http://www.UnitedBreaksGuitarsBook.com. Looking for a unique speaker for your next event: http://www.UnitedBreaksGuitars.com for case studies and highlights of Dave's speaking tour. Have your own Customer Service Gripe? Visit Dave's new complaint resolution site at http://www.gripevine.com to plant your Gripe & get results.

There is now a video response:
http://www.youtube.com/watch?v=T_X-Qo...

Full Story: http://www.davecarrollmusic.com/story... - In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged. They didnt deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss. So I promised the last person to finally say no to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world. United: Song 1 is the first of those songs. United: Song 2 has been written and video production is underway. United: Song 3 is coming. I promise. Follow me at http://twitter.com/DaveCarroll . Video Produced by Curve Productions of Halifax, http://www.curveproductionsinc.com.

• Category

  Music

[Mike Fluegel]

Hi Guys, just a big thank you from across the pond - your crusade for the rights of customers continues to be an inspiration and indeed shows the awesome power of social media - it gives customers a platform, but sometimes it takes someone like you to actually use the opportiunity and speak out against corporate indifference.

[MrUltiblood]

I was in Marketing class yesterday, a freshman at FTN, and the TA showed us this video to explain how United's business suffered because of it, just an amazing job here, guys, all 3 songs!

[Countrylover567]

1,356 united workers dislike

[StarWarrior13372]

I've heard they still fly United. And also that United now uses this as a training video.

[davidgalien]

besides, many instruments, even if they were mass produced, have their unique sound interweaving with the songwriting.. and as a musician you can get pretty used to that very instrument. so a replacement is not always a solution. some intruments also mold their sound around the musician after a few years pf playing.

[Differencemade]

United broke my spirit and almost broke my knees.

What a pain in the arse.

If we ever close Gitmo we should just put the prisoners on United flights until we figure out what to do with them - Oh wait, the UN would not let us treat prisoners that way.

[TKDMike58]

UNITED IS THE WORST. Do not ever check luggage when going to HAWAII. United employees simply STEAL YOUR STUFF and when you go to the claims office....well...they do not give a CRAP! FUCK UNITED

[Jacky Idol Neng]

Cool United lols

[Ethan Aronson]

FUCK UNITED

[Joel Janiszyn]

United mishandled this guy's luggage and didn't give a fuck until he made sure EVERYONE knew about their shoddy way of taking care of customers. All of a sudden, United is in the line of fire and THEN they just couldn't be sorrier. Thanks for showing your true colors in handling business (fuck over whoever until it's THEIR time to receive it back.) The "little guy" prevails over big business again!

[joe frank]

Make one about American Airlines.