United Breaks Guitars

You saw the video now GET THE BOOK: http://www.UnitedBreaksGuitarsBook.com. Looking for a unique speaker for your next event: http://www.UnitedBreaksGuitars.com for case studies and highlights of Dave's speaking tour. Have your own Customer Service Gripe? Visit Dave's new complaint resolution site at http://www.gripevine.com to plant your Gripe & get results.

There is now a video response:
http://www.youtube.com/watch?v=T_X-Qoh__mw

Full Story: http://www.davecarrollmusic.com/story/united-breaks-guitars - In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged. They didnt deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss. So I promised the last person to finally say no to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world. United: Song 1 is the first of those songs. United: Song 2 has been written and video production is underway. United: Song 3 is coming. I promise. Follow me at http://twitter.com/DaveCarroll . Video Produced by Curve Productions of Halifax, http://www.curveproductionsinc.com.

Category:

Music

Tags:

• united airlines
• broken guitar
• sons of maxwell
• dave carroll
• UA
• baggage claim
• lost luggage
• consumer complaints
• damage claim
• taylor guitar
• united breaks guitars

[Lucascolaneri1]

An American would sue them, get his money, a new guitar, and then eh will go home happy. Case closed.

The "Canadian" did more than that, he passed this important information to other people.

I say with the Canadian. Thank you.

Ps: Im Brazillian.

[skoorbyrret]

Brillant ....58,317 "likes" & 1161 "dislikes" ......I cant help but think the dislikes are all United employees.

skoorbyerrt

[Tiggeranna]

Awesome!!!!! Should become a #1 hit! What a great way to get "resolution" when none seems possible. You set a great example for what people can do when customer service is non existent.

[WhereBongTreesGrow]

Oh poor you my dad said it almost happened to him!!! :(

[sn2410]

Молодец!!! Вот так надо бороться! Не прощать и тратить силы и время. Дело принципа.

[siberianin]

класс!

[gewglesux]

good thing it was not an martin..

[SuperFlower49]

Yup. Best thing Nicky Campbell's done in ages. You are ace. Brilliant singer, great song.

[deonisdeonis]

awesome song !

[g8120651]

I, too, heard you on Nicky Campbell's show this morning and as someone who has been the victim of this kind of callous indifference on many, many occasions this song captures not only the attitude shown by airlines, but the spirit of all who have suffered at their hands. Dave, Nova Scotia evidently breeds them well, well done!!