United Breaks Guitars

You saw the video now GET THE BOOK: http://www.UnitedBreaksGuitarsBook.com. Looking for a unique speaker for your next event: http://www.UnitedBreaksGuitars.com for case studies and highlights of Dave's speaking tour. Have your own Customer Service Gripe? Visit Dave's new complaint resolution site at http://www.gripevine.com to plant your Gripe & get results.

There is now a video response:
http://www.youtube.com/watch?v=T_X-Qo...

Full Story: http://www.davecarrollmusic.com/story... - In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged. They didnt deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss. So I promised the last person to finally say no to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world. United: Song 1 is the first of those songs. United: Song 2 has been written and video production is underway. United: Song 3 is coming. I promise. Follow me at http://twitter.com/DaveCarroll . Video Produced by Curve Productions of Halifax, http://www.curveproductionsinc.com.

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  Music

[Mike Fluegel]

Hi Guys, just a big thank you from across the pond - your crusade for the rights of customers continues to be an inspiration and indeed shows the awesome power of social media - it gives customers a platform, but sometimes it takes someone like you to actually use the opportiunity and speak out against corporate indifference.

[MrUltiblood]

I was in Marketing class yesterday, a freshman at FTN, and the TA showed us this video to explain how United's business suffered because of it, just an amazing job here, guys, all 3 songs!

[Rakurai999]

Just discovered this in a german book about how badly customers are sometimes treated - it was an example about "how to strike back" =)

[Bruce Cutting]

Those would have to be the ONLY people who would dislike this. One of the best PR strike backs I've seen. GO Dave!

[Daniel Holbrook]

0:45 LOL

[FoN2FoN]

hey so United broke you guitar. That sucks.. but we all know that Spirit Airlines would have broken your guitar by hitting you in the head with it...repeatedly

[Eddie Young]

Funny vid I have flown with Utd not the best but there are a hell of a lot worst They have some very nice staff thanx

[hmfoden]

I just flew from Mexico back to Canada via United/ Air Canada. While flying with united to our connecter flight in Calgary, AB we had a suit case that had some alcohol bottles in it with fragile stickers all over it. 2 of the bottles got broken while flying with United, and none of the attendants seemed to care, even though we had already paid duty on it etc.... SO United breaks everything!!

[Countrylover567]

1,356 united workers dislike

[StarWarrior13372]

I've heard they still fly United. And also that United now uses this as a training video.

[davidgalien]

besides, many instruments, even if they were mass produced, have their unique sound interweaving with the songwriting.. and as a musician you can get pretty used to that very instrument. so a replacement is not always a solution. some intruments also mold their sound around the musician after a few years pf playing.