Excerpt from Forrester's Finance Forum 2008. Forrester Research Vice President Benjamin Ensor illustrates examples from four financial firms that are raising the bar on the customer experiences they provide by changing their cultures, processes, and structures. June 23, 2008 in New York.
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Is funny to heard a Brit talking about Customer Service, coming from the country I have experience the words customer serivce. If there is one!.
cargutba 10 months ago