Managers have traditionally spent the majority of their time communicating in one form or
another (meetings, face-to-face discussions, memos, letters, e-mails, reports, etc.). Today,
however, more and more employees find that an important part of their work is communication,
especially now that service workers outnumber production workers and research as well as
production processes emphasize greater collaboration and teamwork among workers in different
functional groups. Moreover, a sea-change in communication technologies has contributed to the
transformation of both work and organizational structure. For these reasons, communication
practices and technologies have become more important in all organizations, but they are perhaps
most important in knowledge-intensive organizations and sectors and, as such, are of great
significance to science organizations and to public science management.
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