CSU: ITIL v3 Role of Key Performance Indicators (KPIs) as part of CSI

This video introduces the concept of the role of key performance indicators (KPIs) as part of Continual Service Improvement as explained in the ITIL v3 volume Continual Service Improvement.
The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University.
The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these.
As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality.
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Category:

Education

Tags:

• CSU
• ITIL
• V3
• Role
• of
• Key
• Performance
• Indicators
• KPI
• KPIs
• Continual
• Service
• Improvement
• CSI
• Charles
• Sturt
• University
• IT
• Masters
• Marco
• Cattaneo

[IsleBeeBach]

@GoodDeedsLeadTo Personally I would like to say yes, but I assume you could also set fixed targets and use those as KPIs, e.g. this project (change) has to stay within budget or zero-complaints received.

[GoodDeedsLeadTo]

Is KPI not always based on reduction or increase?