Razer Naga Issues, For Razer Technical Support - Razer Naga & Razer ExactMat Windows 7 64-Bit

.
My Blog - http://williamwendland.com

Razer Naga, Razer Technical support, here is the video you requested of the issue on the razer ExactMat. Windows 7 64-Bit

Category:

Science & Technology

Tags:

• razer
• naga
• exactmat
• issue
• problems
• sensor

[agustinegabriel]

my problem is simple but I havent been able to fix it, my naga works fine its brand spanking new, but its not detected by the driver or razer synapse 2.0, anyone else have a problem and a fix for this issue? it worked well at the start i was able to customize and shit but now it the programs dont detect the naga and its really starting to piss me off since its brand new.

[HeartfieldTalonV]

@agustinegabriel , you could check the firmware, and make sure your USB are 2.0 and working up to speeds of 19.0Mbps, try using ports on the back I/O Panel rather then the front headers etc. t(eg.. try differnet USB ports. but IMO I think this mouse is hopeless.

[TheCdacrew]

what did they say when you sent them this video..

[HeartfieldTalonV]

@TheCdacrew , I told them of the issue, and they said they could not re-create the issue, and asked me to make a video. then they approved my RMA, sent me a brand new Naga, and I had the same issues. I tried everything possible, then I traded it for a DELL Monitor to my brother, he said the mouse is working OK, I think maybe this mouse just does'nt work well SLI, or something, I tried it on 780i, and X58. Basicly I just gave up. and went back to my Microsoft Intelimouse Exploere 2.0 model: 1007

[Cultuz]

@HeartfieldTalonV Hey, I discovered this problem too with a brand new Naga I purchased. I returned it but after reading all the posts about a faulty laser, I demanded to try the naga I would get as a replacement and see if it had the issue.. Every single Naga in the STORE HAD THAT ISSUE! Razer is selling fking faulty products. They should be sued.

[HeartfieldTalonV]

@Cultuz < I hear you bro. I'm still using my Microsoft Inteli Mouse Explorer 2.0 Model: 1007, and never looked back. it has killed tons of batteries and still works like new, and very precise. I only regret that when / or if it dies, I will not be able to replace it. the nage was a very comfortable and sleek mouse, but a real piece of shit.

[blackheartsk8]

my mouse's lazor stoped working how do i fix?

[aik1998x]

@agustinegabriel I dont have the naga but i had the same problem for my mouse,, For me the problem was that the driver/software was updated and i just had 2 download the new driver and soft ware :) i dont know if it works with the naga but it is worth a try :)

[voidremoved]

@kak528i did some work on the underside of my mouse.. razor blade, sand paper...

mainly i found 3 problems that all needed work. the sticker on the bottom had a corner peeled up, some strange soft clear plastic or glue sticking out from under the 'foot', and bit of flash on the seam where 2 halves of the shell connect. spend a week doing minor touch ups, works ok now. ironic, its a razer and i need a razor to make it work. maybe if they didnt spend so much focus on flashy packaging..

[kak528]

@voidremoved i had that problem too... the seam on the back of the mouse isn't equally pasted together... a minor difference of like 0,05-0,1 mm... i use a cloth surface mouse pad (steelseries) now and don't have the grinding feeling anymore :) hope this helps...

[ragondo1]

any time i hit the 1-12 buttons on the side i egt a blue creen :( can anyone help?

[capudicapi]

Hi i have a problem with that mouse, sometimes, actually randomely it locks up and down movement, and when i try up and down, it goes to left and right, İs that about the laser? and how we can fix it? İ tryed at all surfaces, randomely locks the movement for up and down, please help me!! :(

[KyrisTV]

I'm having the same kind of problem... and it seems many others are too :/ this is gonna be the last time I buy a Razer product; the hardware is good, but as soon as you installed their crappy drivers/software, everything goes to shit :(

[V1Kapa]

@Cultuz I had the same setup as you, Naga and exact math, the problem is in exact math, i think that the laser can't pick up the location if ur using the control side, the speed side is smoewhat better. i recommend that u get a new mat.

[DerDante107]

Yeah i have about the same Problem witht he Mouse in the moment , it worked well for a long time , but thenn all of the sudden this happens :/, well for luck i get a new mosue mat and a new mouse for my bday :P Trying out the Cyborg Rat 7