Chey Garland, Garlands Call Centres | Smarta video interview

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The Garlands Call Centres founder on the importance of upskilling your staff, why good customer service is vital and how to survive the recession.

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[Theclumsycat9]

she was the worst employer ever, bitch paid slave wages, made employees wear business clothes and paid them 750-800 a month full time... hops she goes under & drowns without a trace...

[MrCravat]

Walked out after 2 days..She was all talk and nothing else..They had a recruitment centre in Hartlepool Town centre and were pulling anyone in..The turnover of staff when the "Bulldog" contract was hers was something like 65% after 3 months.The training was 2nd rate and it 's not surprising contracts went overseas...Ask any of the staff who were laid off without any warning and given minutes to leave the building what it was like...She should be stripped of her "gong"

[ThePanzerfist44]

@daveybaby100 - worked for her for 7 years , attended board meetings etc - her favourite term for the workforce was " the bums on the seats " - thats how she saw her loyal staff, as our towns 2nd biggest employer she got all kinds of benefits and incentives from the local authority - a corrupt individual who cultivated a cult of personality around herself and encouraged the worst sycophantic behaviour possible in a workplace.

[ThePanzerfist44]

6 days after this video was posted whe laid off her entire workforce after giving them 20 minutes notice .

no pay rises for 2 years + , wages paid late , overtime paid at lowest rate legally possible - she was offered a very good price for the business late 2009 - but rather went into administration because her ex husband would have laid claim to a share the profits from the sale of the company.

[daveybaby100]

She stole at least 10% of staffs wages, has a CBE (who knows why) & now her company has gone in to administration. I have had the pleasure to meet & work for Miss Garland, lucky me!

[DavidRogers007]

Ok, so this woman's company went into administration today with the loss of 1,178 jobs that desperately needed them. Although she'd been losing contracts over the last 3 years, she took £600,000 of South Tyneside taxpayers money late last year to open a new, third call centre. All gone now.