Strengths-Based Customer Service: Opening Doors for Everyone

What would happen if you focused on customers' strengths instead of on the barriers they face? A common pattern in workforce development is to identify challenges first. This is only natural, since challenges are often what make a customer eligible for a program or for intensive and training services. However, employment and educational success grows through the maximization of customers' strengths.

In order to concentrate on customers' strengths, you need to reframe how you work with customers. Watch Strengths-Based Customer Service: Opening Doors for Everyone to see strengths-based strategies in action. Watch how case managers coach Joseph Youngblood, Martha Fong, and Stuart Cooper and learn strengths-based ways of working with customers.

For more resources, visit: https://doors.workforce3one.org/page/resources

Category:

Education

Tags:

• Opening Doors for Everyone
• 12.6.2011