Insane Chase Bank Interest Rate Phone Call

I can't describe the insanity of what the largest banks are doing during the grace period before the CARD Act of 2009 goes into effect. My interest rate was raised arbitrarily to 19.99% for no reason other than to make more profit. This happened even after I OPTED-OUT and closed the account: Just listen to the insanity of this call to Chase Bank Cardmember Services.

Update 01/02/2012 - What's worse than what Chase did to me are all the comments that I am a jerk for berating this person who fielded my call. Not his fault? Not his responsibility? Are you morons? He represents Chase period. Proof is in the pudding that the Comptroller reviewed my situation, agreed with me, took Chase to task and Chase called me 10 days later and called it a mistake. yeah a mistake that happen to tens of thousands... That's a laugh. They APOLOGIZED IN WRITING and refunded all interest beyond the rate I was supposed to get. I am not living beyond my means and was not asking for a break like the butt wipes who bought $500K homes on 5/1 arms and only made 60K a year... then cried that they got screwed when their mortgage tripled. We didn't have a mortgage crises in this country we had a stupidity crises.

Chase pulled a fast one along with many other Credit Card issuers. They were so aggressive Congress got involved and passed legislation to prevent the very problem that some say I was a jerk for complaining about. When you're wronged you try to resolve the issue directly with the lender, if that fails you use regulatory agencies to help which I did. If that fails you take it to court if the potential gains outweigh the costs.

If your a call center worker and the company you work for pulls crap with its customers, guess what, they're using you as a human shield to deter honesty and integrity. I spoke up, I was right they were wrong and I was made whole again because I stood up and fought back. If you cant see that then lord help you because you certainly have no self worth.

For those who made constructive comments, thank you for furthering the discussion and not jumping to asinine conclusions.

Category:

News & Politics

Tags:

• Chase
• Bank
• Credit
• Card
• Interest
• Rate
• Unjust
• Outrageous
• Usury
• Law
• Oppressed
• Battered
• Consumer

[tweakofnature]

Hey, how did you do that "Chase Invaders" thing at the end. That was pretty cool. I like your video too and agree with you!

[oppressedbychase]

@tweakofnature

I took an existing video of game play from youtube, separated the video frames and rebuilt each one in photoshop and then used Final Cut Pro to assemble the new video sequence. Thanks for your support and comment.

[Gamer1987x]

How much interest were you refunded?

[oppressedbychase]

@Gamer1987x

About $160.  Of course this is going to make some people's head spin that I went this far for just $160 but the point was to stop an arbitrary and unfair increase in my interest rate and to address the predatory lending practices.

[lovetofly1018]

ugh.. i hate people like this guy complaining.. bitch dont get a credit card if you cant pay ass. haha oh btw you are a fucking dumb ass for putting your business online for. you are so fucking stupid.

[oppressedbychase]

@lovetofly1018

Matthew, you're a 23 year old who has very little world experience who totally missed the point of this video. Surely you have better things to do than be a troll on You Tube.

[leastEsteemed]

Asasiante bank chase officials: Problem solved...Just kidding, maybe, no really, well kinda, Not really...we will see..

[Gamer1987x]

@Gamer1987x (CONTINUED) 2. Acting like the Policy-God. I know all the ins and outs of my job. But you know what? I know that supervisors have leway and I make sure I give my customers, even the ones who are upset and being a "jerk" a shot at the supervisor. I go and speak to a supervisor first and see what we can do for the customer.

3. Not transferring to a supervisor. Just escalate the call, stupid. Its out of your hands and now and someone with more authority, who gets PAID more, can take it.

[Gamer1987x]

I work at a call center, and I can name several things the agent did wrong.

1. Monotone voice. We all take 1000 calls a day. We all DESPISE the customers. We all wish guys like this would just shut up and sit down. But we cant, welcome to the real world and stop the lack of empathy.

(CONTINUED)

[oppressedbychase]

@GLCorps2

Not lucky, integrity, honesty and fortitude won out in the end. Chase screwed me and put this "poor" guy up as a human shield. Colbert clip is 100% fair use under title 17, Section 107 of the US Code. Do your research before looking stupid oh its too late, your Green Lantern screen name already did that.

[roxcyn]

@lovetofly1018 He has a point, and if the guy didn't want to transfer it to a supervisor then there was no point of continuing on the call.