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VCU OnTopic: Economy and Retailers - David Urban, Ph.D._03

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Uploaded by on Jul 10, 2009

VCU Chair Urges Retailers to Focus on Customer Service

Retail expert David Urban, Ph.D., chair of the Department of Marketing in the VCU School of Business, says that recessions tend to highlight every problem area that a retailer has from operating inefficiencies to knowledge of their consumers.

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http://www.news.vcu.edu/OnTopic/default.aspx?topic=1&nid=2945

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