VCU Chair Urges Retailers to Focus on Customer Service
Retail expert David Urban, Ph.D., chair of the Department of Marketing in the VCU School of Business, says that recessions tend to highlight every problem area that a retailer has from operating inefficiencies to knowledge of their consumers.
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http://www.news.vcu.edu/OnTopic/default.aspx?topic=1&nid=2945
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