http://www.telephonedoctor.com or call 800.882.9911. Access Web-based delivery of these same courses at: http://www.serviceskills.com
America's Favorite Series Of Customer Service Training DVDs. This title is part of the 18 module library from Telephone Doctor® Customer Service Training.
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Apart from the actual skills and techniques, why is it that some people seem like 'naturals' when it comes to providing great service? This program identifies and highlights the basic characteristics and traits of people who demonstrate excellent customer service.
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