Alert icon
We're changing our privacy policy. This stuff matters.  Learn more  Dismiss

Trends Driving Workforce Optimization Strategies

Loading...

Sign in or sign up now!
Alert icon
Upgrade to the latest Flash Player for improved playback performance. Upgrade now or more info.
301 views
Loading...
Alert icon
Sign in or sign up now!
Alert icon

Uploaded by on Mar 10, 2010

Many decision-makers struggle to strike a balance between efforts to reduce their organizations contact center costs and the need to maintain quality for a consistent customer experience. 1to1 Medias Tom Hoffman spoke with Nicolas de Kouchkovsky, Chief Marketing Officer at Alcatel-Lucent Enterprise Applications about actionable steps business leaders can take to optimize their call center operations.

  • likes, 0 dislikes

Link to this comment:

Share to:
see all

All Comments (0)

Sign In or Sign Up now to post a comment!
Loading...

Alert icon
0 / 00Unsaved Playlist Return to active list
    1. Your queue is empty. Add videos to your queue using this button:
      or sign in to load a different list.
    Loading...Loading...Saving...
    • Clear all videos from this list
    • Learn more