Consumers' protection that means promotion and protection of the fundamental rights of consumers is made by individual and associative self-protection and, respectively, by the public institutions by direct protection - activities of regulation, survey, and control and indirect protection - providing information and education for consumer, supporting the consumers' associations.
In Romania, the capacity of self-protection is decreased because, on one side, of the reduced level of information and education of the consumers and on the other side, of the blockage of the process of their associative stratification and incapacity of the existent associations to develop efficient programs and campaigns.
Among the factors that stop self-protection to become the main way of protection, being the most secure, more efficient and less expensive for state we specify:
- loss of civic behavior and spirit by inserting the mentality of assisted during the communist period with effects like: passivity and indifference towards the community problems; mistrust in the success of initiatives of civic actions; availability very decreased for volunteer activities for citizens; lack of opinion leaders at the level of local community; difficulty of registering the consumers as members of associations;
- negative attitude, generally speaking, towards the civil society structures, mainly of the public office workers, augmented by the autocrat mentality of some of the ones entitled or elected to run institutions of public central and local administration;
- lack of skillfulness in organisation and development of the activities and actions of the consumers' associations and, first, in viable projects elaboration like a premise to identify and to collect logistic, material, financial, and human resources.
Taking into consideration all the information above mentioned, N.A.C.P.P.P.S. Romania, under the support of the Federation of the Associations for the Defense of Consumers' Legitimate Rights develops the National Campaign " For a new attitude" that focuses on:
Economic agents with the meaning of acknowledgement of their representatives regarding:
- duties related to the observance of the consumers' rights and interests
- responsibilities they have regarding the notification sent to the authorities in charge related to the violation of legislation with a high risk for life, health and security of consumers;
- necessity to contribute to the increase of the level of information and education of consumers as a promotion factor of honest competition; (e.g. by giving to the consumers' association 3 ‰ of the turnover as sponsorship in accordance with the laws in force);
- the positive role in the development process of the partnerships between the professional organisations and consumers' organisations to solve their problems, including the litigations between the economic agents and consumers;
The state's institutions and their representatives, for:
- promotion of consumers' interests in all their policies;
- quick solution of the cases of violating the consumers' rights;
- development of partnership relations with the consumers organisations and helping them in their activities
Consumers for:
- acknowledging their rights they have as consumers;
- not to give up on rights' protection when these rights are violated, by asking to the economic agents to solve the prejudice, if needed, in accordance with the legislation in force and/or making complaints to the authorities in charge, respectively to the consumers' associations;
- to protect other consumers, by notifying any problems on the market, related to the offer of products and services;
- to become members of any association or to constitute such an organisation that protects more efficient their rights and interests;
- to grant 2 % of the annual income tax to an consumer's association in accordance with the laws in force, bringing the contribution to increase their ability of protection
A NEW ATTITUDE means that the above mentioned issues should become for the economic agents, public institutions and consumers regular practice and behavior skills.
A NEW ATTITUDE will be available when all the citizens will acknowledge their capacity of being consumers and will act in accordance with their professional and social status for protection of their rights and interests.
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Authentic Impulseby psymoon681,551 views
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