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Palm Pre touchstone Issue

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Uploaded by on Jun 15, 2009

This is an issue that some Palm Pre's have while charging on the touchstone it keeps doing the same cycle when it reaches 100% (USING THE PALM PROVIDED CABLE AND WALL CHARGER) UPDATE: I Exchanged the touchstone and the problem was resolved!!
http://forums.palm.com/palm/board/message?board.id=weboshardware&thread.i...

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Uploader Comments (crashxtremepr)

  • The issue was resolved by exchaging the touchstone

  • is it pluged into your wall or your computer? Its not supose to be plugged into a computer doesnt work.

  • pluged to the wall using the suplied cable and charger

  • How exactly is that an issue? If it's charged you can take it off the charger now ay? Problem solved.

  • maybe because i want it to keep charged until i get out to work....

  • The charge should hold; think it's telling you time to disconnect from Touchstone. If battery won't hold, you might want to exchange the Pre. I was having battery issues (among others) that exchanging solved. Good Luck. It's a great phone!

  • i had the batt problem when i got it but now it last like 15+ hours depending on use, other than this i love my pre really nice ppice of technology and hopefully with a great future... i might exchange the touchstone and see what happens

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All Comments (17)

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  • It does that because the phone is not sitting on the touchstone correctly. If you move the phone to sit on the touchtone in the right spot, it doesn't do that anymore.

  • Maybe its a conflict between what the battery electronics says is the capacity and the phones accessment.

    Install Preware then battery health app and calibrate your battery

  • My Touchstone doesn't even charge my phone.

    Nothing shows up at all. What now?

  • I'm having the exact same problem. What did you have to do to get it exchanged? Call? Go to a Sprint store? Was it a hassle at all or an easy swap, and was it hard to explain to them what was wrong or did they seem familiar with the problem?

  • I just got off the phone with a Level 3 Tech at Palm. This is a known problem, and the next release of teh webOS will have a fix for it.

  • Hi, I had the exactly same issue. Tryed to find a solution on lot of forums. Nothing.

    I came back from a shop today to do some troubleshoot. Tryed an other touchstone, same issue. Finaly we replaced the backcover, Problem solved ^_^

  • mine does that when its not on it right when i adjust it it works fine

  • I'm having a similar problem at 96 % battery. :(

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