How to Provide Extraordinary Customer Service: The Fred Factor

Do you provide exceptional customer service? Is the customer service in your company extraordinary? Fred Shea, a Denver postman, was the inspiration for Mark Sanborn's international best seller, The Fred Factor. Hear Mark tell the story of Fred and how his extraordinary performance of an ordinary job has impacted millions. Based on the bestselling book The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary

Visit http://marksanborn.com to learn more about keynote speaker Mark Sanborn. Mark helps leaders and organizations turn the ordinary into the extraordinary. To book Mark at your next event, call Helen Broder at 703-757-1204.

Mark is the president of Sanborn & Associates, Inc., an idea lab for leadership development. Leadershipgurus.net lists Mark as one of the top 30 leadership experts in the world.

In addition to his experience leading at a local and national level, he has written or co-authored 8 books and is the author of more than two dozen videos and audio training programs on leadership, change, teamwork and customer service. He has presented over 2400 speeches and seminars in every state and a dozen countries.

Mark is a member of the prestigious Speakers Roundtable, 20 of the top speakers in the world today. Mark holds the Certified Speaking Professional (CSP) from the National Speakers Association and is a member of the Speaker Hall of Fame (CPAE).

Mark's book, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary is an international bestseller and was on the New York Times, Business Week and Wall Street Journal bestseller lists. His latest books include You Don't Need a Title to be a Leader: How Anyone, Anywhere Can Make a Positive Difference and The Encore Effect: How to Achieve Remarkable Performance in Anything You Do. His latest book, Up, Down or Sideways: How to Succeed When Times are Good, Bad or In Between was released in October 2011.

Mark is a past president of the National Speakers Association and winner of The Cavett, the highest honor bestowed by that organization. In 2007 Mark was awarded The Ambassador of Free Enterprise Award by Sales & Marketing Executives International.

Mark's clients include Re/Max, John Deere, HP, IBM, Harley Davidson, New York Life, ESPN, Time Warner, Wells Fargo, Eli Lilly, Chick Fil A Leadercast, Enterprise Rent a Car and DoubleTree Hotels, Toyota Financial Services, Do It Best and GM.

For additional information to help you improve your business and your life, also visit these websites: http://www.theencoreeffect.com, http://www.youdontneedatitle.com, http://www.fredfactor.com, http://www.marksanborn.com/uds

Category:

Education

Tags:

• leadership keynote speaker
• leadership speaker
• customer service speaker
• leadership development
• business speaker
• business motivation
• keynote speaker
• motivational speaker
• top speaker
• top motivational speaker
• success speaker

[sucyresky]

I like this is vedeo

[Ostgrindarn]

"Fear nothing but to waste the present moment; if you take care of the moments, the moments take care of your life."

what his quote means??

[Delivered0ne]

And when isn't it "This present moment"?

I left Mom in the care of the ER a few hours ago. She had a near fatal heart attack around midnight & I've been thinking of all the time I could've spent being more attentive to her & appreciative for her ongoing caring & thoughtful attention, instead of so caught up in my own pursuits.

You can never get the time back

I'm now setting out to foster a new attitude of realizing maximum meaning from every minute I am given by the Creator, by maximum loving

[astjeanable]

It seems so simple, yet very few people work like Fred. I purposefully look for ways to make someone day better each day and to provide outstanding service. Because this is how I live, I am constantly searching for others who provide fabulous customer service and then I compliment them and their manager.

[jefmenguin]

This is truly inspirational Mark. Thank you for sharing the story of Fred to the world.

Jef Menguin

[Jgrova7]

i read this book and it didnt change me because i was a "fred" however it re assured me that hard work pays off and that there are many people out there that care about others....great book i highly recommend

[rbland2020]

Great message!

[jgblauman]

Inspiring!! I immediately bought 4 copies of the Fred Factor for my immediate circle - and plan to buy more!