FedEx Response to Customer Video

"Along with many of you, we've seen the video showing one of our couriers carelessly and improperly delivering a package the other day. As the leader of our pickup and delivery operations across America, I want you to know that I was upset, embarrassed, and very sorry for our customer's poor experience. This goes directly against everything we have always taught our people and expect of them. It was just very disappointing."
Matthew Thornton III
Senior Vice President
US Operations
FedEx Express

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  People & Blogs

[jimmy15151]

Of course you care about your customers, you do not have to tell us that, we already knew that since we pay you. What we would like is for you to care about your employees. If they were not forced to work so much for so little pay, they probably would not act like this. What this employees are trying to do is to deliver the amount of packages you tell them to deliver in the time you give them. And some of them can not do it even delivering them like this guy did on this video. It's your fault.

[menezdj]

Most are all independent contractors who work under The FedEx brand. FedEx doesn't give a shit.

[menezdj]

LOL, Such a E thug.

[MrTSquared]

Shut the fuck up

[Gary Rullo Sr.]

For the REAL TRUTH about Fedex and it's Drug Smuggler / CEO Fred Smith ...SEE Youtube Video "Fedex Dead Man Walking". And learn how Fedex CEO Fred Smith is using Fedex Planes and Facilities to Smuggle Billions of Dollars Worth of Illegal Drugs into the U.S. From Mexico.

[Rachel Cirio]

Only FedEx ground have independent contractors, well that's what I've heard. I work for FedEx Express!

[MadBug09097]

That driver broke the Purple Promise. ahahaha

[MistahPoopy]

If he cant handle it he shouldnt of signed up thats what im saying

[jimmy15151]

wow, im here trying to argue respectfully and there comes someone insulting, the very first thing you say is an insult, and i am the scum bitch? haha, anyways... nice argument that one of yours, always using the extremes, im talking about something really unfair and you talk about having it too easy, thats obviously not what i mean cause that would be unfair too, but whatever, seems pointless trying to continue arguing with someone like you, take care

[MistahPoopy]

Fuck you scum bitch, He wasnt forced to get the job if he cant do it then he shouldnt of signed up, not everything in the world is fed to you with a silver spoon

[jimmy15151]

i know its not excusable, im saying that less stressed out employees work better ,but i know what you mean, i wouldnt do this either, the employee was wrong, but we cant just say that he was wrong and ignore everything else, there are more things going on that need to be pointed out and dealt with, things that are great part of the cause of this behavior, not everyone is the same and even though i wouldnt react this way, other people do, and its not excusable, but it is completely understandable

[Separikakku]

doesn't excuse what the dude did though, you got a problem with work environment you take it to the bosses don't punish the customers who have nothing to do with it.