Genesys Customer Interaction Portal

The Genesys Customer Interaction Portal for Self-Service provides a simple way to manage touchtone and speech-enabled self-service applications hosted by Genesys-powered Hosted Solution Partner. It is ideal for enterprises that want to offer self-service solutions but do not want to absorb the costs and risks of developing or hosting them.

The Genesys Customer Interaction Portal for Assisted-Service allows enterprises to manage agents and network-level routing, call management, and reporting functions. Management is conducted via a thin client Web-based interface, with all of the underlying technology hosted by a Genesys Hosted Solution Partner. It is ideal for enterprises looking for full contact center functionality without the costs associated with buying and deploying the technology.

Category:

Science & Technology

Tags:

• Genesys
• hosted services
• managed services
• interaction