The Department of Immigration and Citizenship's cultural orientation program for refugees begins well before the new arrivals land in Australia.
Australian cultural orientation staff visit camps around the world helping to prepare refugees who have secured resettlement visas for Australia, readying them for a new life with new challenges.
In 2008 the department joined forces with Victoria Police to try and break down the barriers between law enforcement and new arrivals, and introduce refugees to aspects of Australian life we all take for granted.
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