Total Quality Management in Hotel Industry Senior Student _0001.wmv

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Uploaded by on Mar 21, 2010

TQM in hotel industry, Case: Croatia. The presentation done by a senior student at the American College of Management and Technology in Dubrovnik, Croatia. The subject discussed is whether a hotel can provide an individualized approach when having a TQM system implemented. The metaphore used to emphasize this paradox is a bumblebee that flies although science says it should not be able to fly.

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  • jako dugo nisam vidio tako dobro izlaganje prezentacije :)

  • well done, i like the bumblebee paradox

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