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Anana and Genesys Social Engagement on Twitter.mp4

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Uploaded by on Jul 18, 2011

A detailed walk through example of Genesys eServices Social Engagement on Twitter. This video explores the Customer Services Representative and Customer Experience in bringing Social Media into the Enterprise Contact Centre. It was recorded and produced in the Anana Briefing Centre by Anana Ltd, a Genesys Systems Integrator and Value Added Reseller.

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