When Nataline Sarkisyan was denied the liver transplant her doctor thought could save her life, her mother and father brought her fight to the doorsteps of CIGNA insurance. By her side was American SiCKO Donna Smith and the California Nurses Association. The media picked up on the story which quickly became a public relations nightmare for CIGNA because of the real nightmare the Sarkisyan family was living. With no other choice, CIGNA finally approved Nataline's liver transplant but it was too late. Nataline died two hours later.
Wendell Potter was a CIGNA executive at the time. He saw the Sarkisyan's struggle from the inside of the profit-making company and knew that CIGNA would do whatever possible to protect the bottom line. Previously, potter had attended the premiere of 'SiCKO' with a large group of other insurance insiders set with the task of debunking the movie. But, instead, Potter was swayed and later said, "When I saw the movie, Ill be honest: I thought it was a real good documentary. I knew from my own studies of other healthcare systems that it was an accurate portrayal of those systems and how they are able to provide universal coverage."
Nataline Sarkisyan's death was the last straw for Potter. He resigned from CIGNA, blew the whistle on the industry, and became an activist for health care reform.
Here he is face-to-face with Nataline's family for the first time.