CSU: ITIL v3 Service Improvement Plan (SIP)

This video introduces the concept of a service improvement plan (SIP) as explained in the ITIL v3 volume Service Design.
The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University.
The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these.
As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality.
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

Category:

Education

Tags:

• CSU
• ITIL
• V3
• Service
• Improvement
• Plan
• (SIP)
• Design
• Expectations
• Perception
• Customer
• Satisfaction
• Charles
• Sturt
• University
• IT
• Masters
• Marco
• Cattaneo
• PDCA
• Deming

[basbrands]

HOSJA!! I have passed the ITIL foundations exam!! Thanks again Marco. If you ever need a free hosted Moodle environment I can get you one. I't the least I can do in return. (I am a moodle developer)

[IsleBeeBach]

@basbrands No problem and congratulations! I'll keep the moodle account in the back of my mind okay :-) Thanks for leaving feedback! IsleBeeBach ;-)

[basbrands]

Thanks for putting all these videos online. I will have to do the exam for itil foundations tomorrow. I have been watching all you videos up until this one. I tried reading the book itil v3 foundation exam study guide by the ITSM Library but it was really boring. You videos made learning a lot more fun and now I understand the value of ITIL a lot better. So I hope I'll pass the exams tomorrow and will let you know the results. so ILL BE BACK!! haha...

groetjes!

[IsleBeeBach]

@basbrands Geen probleem - ik weet zeker dat je het gaat halen en bedankt voor de feedback.

[IsleBeeBach]

@basbrands Oh en PS - ik lees op dit moment de standard voor Program Management van PMI en dit boek breekt al de "totally boredom" records ;-) Ik kan mijn ogen niet eens voor 1 pagina openhouden hahahahaha ....

[GoodDeedsLeadTo]

I have seen that the single most important key factor is commitment from C level executive among the SIP challenges.

[alfatourist]

I started with process maps, used complexity (dependencies, cost) and criticality to business to find low hanging fruits to prioritize process improvement, instead of impact and urgency? What do you think?

[alfatourist]

Can you show dependencies among Service Review Reports, SIP, the PDCA & the CSI 6 step model?

Can I use the relationship as my methodology for process improvement implementation based on the ITIL life cyle?

Is the SLP also part of the Service review meeting, report?

Is it not Service Review report that leads to SIP that lead to change?